Importing a single XML document into ServiceNow is a simple course of that may be accomplished in just a few easy steps. By using the XML Processor instrument, you may effectively migrate knowledge into ServiceNow with out the necessity for complicated scripting or guide knowledge entry. This streamlined strategy not solely saves effort and time but in addition ensures knowledge accuracy and consistency. Furthermore, the power to import XML data individually offers flexibility and management over the information integration course of, enabling you to selectively import particular data as wanted.
To provoke the XML document import course of, start by navigating to the XML Processor web page inside ServiceNow. This platform offers a user-friendly interface that guides you thru the required steps for profitable XML document importation. As soon as on the XML Processor web page, choose the “Import Single XML Report” choice, which is able to immediate you to add the XML file containing the information you want to import. ServiceNow helps numerous XML codecs, guaranteeing compatibility with most knowledge sources. After importing the XML file, rigorously assessment the information mapping to confirm that the XML components are accurately mapped to the corresponding ServiceNow fields.
As soon as the information mapping is full, proceed to execute the import course of. ServiceNow will validate the XML knowledge and generate an in depth import log, offering insights into the standing of the import operation. Within the occasion of any errors or discrepancies, the import log will pinpoint the particular points encountered, permitting you to promptly deal with them. Moreover, ServiceNow presents complete documentation and on-line assets to help you all through the import course of, guaranteeing a easy and profitable knowledge migration expertise.
Conditions for Importing an XML Report
To efficiently import an XML document into ServiceNow, a number of stipulations have to be met to make sure a easy and seamless course of:
1. Set up a Legitimate XML File:
- The XML file you plan to import should adhere to the outlined schema and construction for the particular desk or software you’re concentrating on.
- Every document throughout the XML file ought to comply with the designated format and embrace the required fields and components required by the goal desk or software.
- The XML file needs to be well-formed, containing correctly nested tags, with none syntax errors or invalid characters.
2. Configure Import Set:
- An Import Set is crucial for specifying the goal desk or software the place the XML knowledge might be imported. Create an Import Set that aligns with the XML file’s supposed vacation spot.
- Configure the Import Set to match the schema of the XML file. This entails mapping the XML components to the corresponding fields within the goal desk or software.
- Guarantee acceptable subject mapping to keep away from knowledge loss or inconsistencies through the import course of.
3. Configure Remodel Map (Non-obligatory):
- A Remodel Map is an optionally available element that may be utilized to switch or remodel the information earlier than it’s imported into the goal desk or software.
- The Remodel Map permits you to apply particular guidelines or logic to the information, comparable to formatting, calculations, or knowledge cleaning.
- Use a Remodel Map when the XML file’s construction or knowledge requires modifications earlier than it may be efficiently imported.
Step-by-Step Information to Import
1. Put together the XML file
Make sure that the XML file aligns with the proper schema or construction anticipated by ServiceNow. Confirm that the file is well-formed and freed from any syntax errors to stop any knowledge import points.
2. Import the XML file
To import the XML file, comply with these steps:
- Navigate to the specified ServiceNow occasion and log in.
- Entry the Import Set desk (sys_import_set) and select the suitable import set document in your XML file.
- Within the Import Set document, choose the “Import now” button.
- Within the “Import Information” part, select the “XML” choice and choose the XML file you ready.
- Configure any extra import settings as wanted, comparable to mapping fields or specifying knowledge transformation guidelines.
- Assessment the import abstract to make sure that the information might be imported accurately.
- Begin the import course of by clicking on the “Import” button.
| Subject | Description |
|---|---|
| XML Payload | The XML file containing the information to be imported. |
| Import Set | The ServiceNow document that defines the configuration for the import course of. |
| Subject Mapping | The mapping between the XML components and the ServiceNow fields. |
Configuring the XML Import Course of
With a purpose to import a single XML document into ServiceNow, it’s essential to first configure the import course of. This entails establishing an import set, an XML map, and a remodel map.
Creating an Import Set
An import set defines the supply and vacation spot of the information being imported. To create an import set, navigate to the Import Units module and click on New. Enter a reputation and outline for the import set, and choose the supply sort as XML.
Creating an XML Map
An XML map defines the construction of the XML knowledge being imported. To create an XML map, navigate to the XML Maps module and click on New. Enter a reputation and outline for the XML map, and paste the XML knowledge into the Supply XML subject. Click on the Parse button to parse the XML knowledge and generate the XML map.
Making a Remodel Map
A remodel map defines how the information from the XML map is remodeled into the vacation spot desk. To create a remodel map, navigate to the Remodel Maps module and click on New. Enter a reputation and outline for the remodel map, and choose the supply desk because the XML map created within the earlier step. Choose the vacation spot desk because the desk into which the information might be imported.
The remodel map consists of a sequence of fields that map the fields from the supply desk to the fields within the vacation spot desk. For every subject, you may specify the supply subject, the vacation spot subject, and the remodel operate to be utilized to the information.
As soon as the import set, XML map, and remodel map have been created, you may import the XML knowledge by navigating to the Import Units module and clicking the Import button.
Here’s a desk summarizing the steps concerned in configuring the XML import course of:
| Step | Description |
|---|---|
| 1 | Create an import set. |
| 2 | Create an XML map. |
| 3 | Create a remodel map. |
| 4 | Import the XML knowledge. |
Mapping XML Fields to ServiceNow Fields
The method of mapping XML fields to ServiceNow fields entails aligning the information components within the XML file with the corresponding fields within the ServiceNow occasion. This mapping ensures that the information is imported into the proper fields and structured appropriately throughout the ServiceNow platform.
Subject mapping is usually a complicated activity, particularly when coping with giant XML information or complicated knowledge constructions. To simplify the method, ServiceNow offers numerous instruments and methods to help with subject mapping.
Mapping Methods
ServiceNow presents a number of mapping methods to facilitate the alignment of XML fields with ServiceNow fields. These methods embrace:
-
Guide Mapping: This entails manually mapping every XML subject to a particular ServiceNow subject based mostly on their knowledge sort and context.
-
Auto Mapping: ServiceNow’s auto-mapping characteristic makes an attempt to routinely map XML fields to ServiceNow fields based mostly on subject names, knowledge sorts, and different heuristics.
-
Subject Mapping Desk: A subject mapping desk permits you to outline customized mappings between XML fields and ServiceNow fields. This system offers higher management over the mapping course of and permits the creation of complicated mappings.
Dealing with Errors Throughout Import
XML import operations can encounter numerous errors that may affect the success of the import course of. ServiceNow offers a number of mechanisms to deal with errors throughout import:
Dealing with Errors within the UI
The Import Units module in ServiceNow offers a person interface for managing XML import operations. When an error happens throughout import, the Import Units module shows the next data:
- Error rely: The module exhibits the variety of data that encountered errors throughout import.
- Error messages: Detailed error messages are captured and displayed for every document that didn’t import.
- Affected data: An inventory of the data that didn’t import is supplied, permitting you to assessment the particular data that brought on errors.
Error Varieties
Frequent errors that may happen throughout XML import embrace:
- Subject mapping errors: When the supply XML doesn’t match the goal subject construction in ServiceNow, subject mapping errors happen.
- Information format errors: If the information within the supply XML isn’t within the appropriate format, import errors can happen.
- Subject validation errors: Errors may result from invalid knowledge or lacking required fields within the supply XML.
- Duplicate document errors: If the supply XML incorporates data that exist already in ServiceNow, duplicate document errors happen.
- Permission errors: Customers could encounter permission errors if they don’t have the required entry rights to create or replace data.
Error Dealing with Choices
To deal with errors throughout import, ServiceNow offers the next choices:
- Skip data: You may select to skip data that encounter errors throughout import. This selection permits you to import the remainder of the data with out stopping the whole import operation.
- Retry failed data: An alternative choice is to retry the import of failed data. That is helpful if the errors are transient and could also be resolved throughout subsequent import makes an attempt.
- Assessment and repair errors: ServiceNow permits you to assessment the error messages and affected data to determine the supply of the errors. You may then deal with the errors manually and re-import the data.
- Configure error dealing with guidelines: ServiceNow directors can configure error dealing with guidelines to automate error administration. These guidelines can help you specify actions to be taken when particular sorts of errors happen.
- Use error logs: ServiceNow generates error logs for import operations, which could be helpful for troubleshooting and figuring out the basis explanation for errors.
Verifying Imported Information
After importing a single XML document, it is important to confirm that the information was efficiently imported and is correct.
Checking the Import Log
The import log offers particulars in regards to the import course of, together with any errors or warnings. To entry the log:
- Navigate to System Logs > Software Logs.
- Filter the logs by “XML Import” beneath the “Kind” subject.
- Assessment the logs for any errors or warnings.
Querying the Database
You can too question the database to confirm the imported knowledge immediately. The next question retrieves the newly imported document:
SELECT * FROM table_name WHERE sys_id = 'sys_id_of_imported_record';
Validating Calculated Fields
If the imported XML contains calculated fields, it is necessary to validate that these fields are calculated accurately. Manually calculate the values and evaluate them to the imported knowledge.
Guaranteeing Enterprise Guidelines and Workflows
Confirm that any enterprise guidelines or workflows triggered by the imported knowledge are functioning as anticipated. Check the document to make sure that these automations are working accurately.
Checking for Duplicates
If the XML incorporates duplicate data, you could must merge or delete the duplicates. Use the next question to determine duplicate data:
SELECT * FROM table_name GROUP BY field_name HAVING COUNT(*) > 1;
Reviewing Historical past
The historical past of the imported document could be accessed from the document’s kind view. Assessment the historical past to trace any adjustments made to the document after import.
7. XML Construction
When importing XML data into ServiceNow, the XML construction should adhere to particular pointers. The next finest practices guarantee profitable imports:
- Root Aspect: The outermost aspect of the XML doc ought to characterize the kind of document you are importing, comparable to
or <change_request>. - Report Fields: Every document ought to have a corresponding XML aspect, matching the sphere names in ServiceNow.
- Subject Order: The order of XML components throughout the document ought to correspond to the order of fields in ServiceNow.
- Subject Values: Subject values needs to be enclosed throughout the corresponding XML aspect tags, utilizing the suitable knowledge sorts and codecs.
- A number of Information: If importing a number of data, separate them utilizing a singular aspect or tag, comparable to
or - .
- Particular Characters: Encode particular characters, comparable to & and <, utilizing the suitable HTML entities or CDATA sections.
- Legitimate XML: The XML doc should conform to the XML schema and syntax necessities, together with well-formed XML, correct nesting, and no duplicate components or lacking closing tags.
Troubleshooting Frequent Points
1. Invalid XML Format
Confirm that the XML file conforms to the anticipated XML schema. Examine for lacking tags, incorrect syntax, or invalid XML character entities.
2. Lacking Required Fields
Make sure that the XML file contains all of the obligatory fields required by the import course of. Examine the information dictionary or documentation for the particular fields which might be required.
3. Invalid Information Varieties
Verify that the information sorts of the XML fields match the anticipated knowledge sorts in ServiceNow. For instance, date fields have to be within the appropriate format, and integer fields can not comprise non-numeric characters.
4. Duplicate Information
If duplicate data are encountered, configure the import course of to both skip or replace present data based mostly on a singular identifier subject.
5. Subject Mapping Errors
Confirm that the XML subject names match the corresponding subject names in ServiceNow. Use the sphere mapping characteristic to map the XML fields to the proper ServiceNow fields.
6. Entry Permissions
Make sure that the person performing the import has the suitable permissions to import knowledge into the goal desk. Examine the learn and write permissions for the desk.
7. Desk Not Discovered
Confirm that the XML document is being imported into a legitimate ServiceNow desk. Examine the desk title within the import configuration and make sure that the desk exists within the occasion.
8. Complicated Enterprise Guidelines
Examine the enterprise guidelines related to the goal desk and make sure that they don’t stop the import of particular data or trigger surprising habits. Think about disabling or quickly modifying the enterprise guidelines to facilitate the import.
Enterprise Rule Potential Impression Decision Subject Validation Rule Prevents import of data with invalid knowledge Briefly disable or modify the rule Insert Set off Executes customized code on document creation Assessment the set off code and guarantee it doesn’t block the import Dependent Fields Updates associated fields based mostly on imported values Make sure the dependent fields are populated accurately earlier than importing Superior Choices
The Import XML Report motion provides quite a few superior choices to tailor the import course of to particular wants.
Customization
Choices
The next choices can be found for personalization:
Mapping Attributes
Outline how attributes within the XML document map to fields within the goal desk. By default, the motion makes use of the attribute title as the sphere title. Nonetheless, this may be custom-made to map particular attributes to particular fields.
Setting Subject Values
Set particular values for fields within the goal document. That is helpful for including default values or updating present data with extra data. The motion helps setting subject values from each the XML document and static values.
Dealing with Relationships
Configure how the motion handles relationships between tables. The motion helps creating, updating, and deleting associated data based mostly on the information within the XML document. Specify the connection sort and the fields used to determine associated data.
Remodeling Information
Apply transformations to knowledge within the XML document earlier than importing it. The motion helps a variety of transformations, together with date formatting, string manipulation, and mathematical operations. This enables for complicated knowledge manipulation and knowledge validation.
Error Dealing with
Management how the motion handles errors that happen through the import course of. Specify the habits for validation errors, duplicate data, and different exceptions. This enables for custom-made error dealing with and ensures knowledge integrity.
Logging and Debugging
Allow logging and debugging choices to trace the import course of and determine any points. Logging offers an in depth document of the import, together with the XML document, mapping data, and subject values. Debugging helps troubleshoot errors and optimize the import course of.
Getting Began
To import a single XML document into ServiceNow, you need to use the Import Set characteristic. This characteristic permits you to import knowledge from an XML file into a particular desk in your ServiceNow occasion.
Step 1: Create an Import Set
Go to Import Units > Import Units. Click on New. Give the import set a reputation and outline. Choose the desk you wish to import the information into.
Step 2: Map the XML Fields to the Desk Fields
Click on the Mapping tab. Match the fields within the XML file to the corresponding fields within the ServiceNow desk.
Step 3: Import the XML File
Click on the Import tab. Choose the XML file you wish to import. Click on Import.
Step 4: View the Imported Information
As soon as the import is full, you may view the imported data within the desk you specified.
Further Sources and Assist
Further Sources
The next assets can present extra data on importing XML data into ServiceNow:
- ServiceNow documentation on importing XML records
- ServiceNow community discussion on creating and using an import set
Assist
In case you want additional help with importing XML data into ServiceNow, you may contact ServiceNow assist.
Servicenow: How To Import A Single XML Report
Importing a single XML document into Servicenow is an easy course of that may be accomplished in just a few steps.
Listed here are the steps on how you can import a single XML document into Servicenow:
- Log in to your Servicenow occasion.
- Navigate to the desk that you simply wish to import the document into.
- Click on the “Import” button.
- Choose the “XML” file that you simply wish to import.
- Click on the “Import” button.
- The document might be imported into the desk.
Folks Additionally Ask About Servicenow How To Import A Single XML Report
Can I import a number of XML data directly?
Sure, you may import a number of XML data directly through the use of the “Import Set” characteristic.
What’s the most file measurement for an XML import?
The utmost file measurement for an XML import is 10 MB.
What are the supported XML codecs?
Servicenow helps the next XML codecs:
- ServiceNow XML
- SOAP XML
- REST XML
